Professional GBS™
41 Courses
ASDA 2020 - pGBS Service Management
pGBS Service Management Tailored for ASDA
- Service Management 201
- Service Management 202
- Service Management 203
GBS Foundations
GBS Foundation provides an introduction to Global Business Services and outlines all the key concepts required to develop a strong understanding of how to build and operate a professional GBS. The Foundation course also provides the standard model and the terminology required to consistently develop advanced GBS processes.
6 Hours
Free Online Course or
Instructor Led Training
Learn More ...
Courses
GBS Leadership
The GBS Leadership course provides training and strategy development, organization management, stakeholder management and future state definition for GBS organizations. It develops capabilities for strategic thinking in an industry that is undergoing dramatic change. It helps GBS leaders articulate the current and future value of their organizations and to bring the leadership as well as their organizations along on the journey.
8 Hours
Instructor Led Training
Learn More ...
Courses
GBS Operations Management
The GBS Operations Management course outlines the approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies. This is an essential training for anybody working in either the Head Office or in Shared Service Centers.
12 Hours
Instructor Led Training
Courses
GBS Service Management
The GBS Service Management course essentially provides the framework to professionally manage Shared Services like a business. It provides the framework, standards and process training to manage all aspects of defining a clear Service, pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.
12 Hours
Instructor Led Training
Learn More ...
Courses
GBS Transformation and Change Management
The GBS Transformation Management course provides the methodology to drive ongoing improvement in performance of GBS services, cost and customer satisfaction. It brings together the known tools of project management with elements of business transformation and organization change which need to
play together in harmony for successful service transformations.
12 Hours
Instructor Led Training
Learn More ...
Courses
Inixia Instructor Training
Inixia Training Course
This course is designed to provide training to new Inixia Instructors for instructor led sessions. It will take familiarize the instructor with:
- The process steps for managing a session from pre-session activities, the session, and post-session activities.
- Virtual Instructor Technical Set-Up: What equipment you need to effectively conduct and instructor led session and recommendations and links. How to order the equipment.
- Zoom Training: Best Practices, and Tips and Tricks for using Zoom to manage attendance, create participant interaction
- Pre-Meeting: getting to know your audience.
- What'sApp: How to the What's App to communicate behind the scenes with other instructors in the session.
Professional GBS™